Shipping & Returns
Please call us at our sales line 928-445-9650 for shipping questions.
SHIPPING, HANDLING, & INSURANCE:
1. We ship to the USA only.
2. We usually ship packages via UPS or FedEx Ground.
3. The shipping quote provided by our website is normally accurate (unless you are in AK or HI - then you will need to call for a quote). If for some reason the actual shipping is more that quoted we will contact you. Also, shipping will not calculate if your order is over 499 lbs.
4. Shipments over 150 lbs have a discounted UPS shipping rate which must be calculated differently, please call for these quotes.
5. Firearms ONLY ship to an FFL holder. If you do not have an FFL (Federal Firearms License) then you must find one in your area to do the transfer for you, and you must enter their address as the shipping address on your order.
6. Due to FedEx and UPS requirements, handguns ship separately from ammunition via 2 day delivery for a freight charge of about $22.00 for one gun, $34.00 for two, $45.00 for three, $55.00 for four, etc.
7. If you wish to have an item shipped via US Mail or are in AK or HI, or overnight delivery, please call for a quote. We prefer not to ship via US Mail for insurance purposes.
8. Tracking numbers are usually emailed to you on the day your items ship. UPS should make three delivery attempts, if after three different attempts, you fail to take delivery of the ammunition it should be held at the UPS depot for 5 days, if after this you still fail to collect the shipment, it will be returned to us and you will still be responsible for all shipping charges.
SHIPPING RESTRICTIONS:
1. AMMUNITION:
California - no tracer or incendiary ammo.
Massachusetts, Los Angeles, Chicago, New York City - ammo only to 01, 02, 07, or 08 FFLs.
Washington DC - no ammo deliveries.
Illinois - FOID card must be on file for ammo deliveries.
2. HI-CAP MAGAZINES:
California, Massachusetts, Chicago, and Washington DC - no mags over 10rd capacity.
Hawaii - no handgun mags over 10rd capacity, rifle mags ok.
New Jersey - no mags over 15rd capacity.
Maryland - no mags over 20rd capacity.
New York - no mags over 10rd capacity made after 1994.
3. FIREARMS RESTRICTIONS:
California - Handguns must be approved by CA DOJ (except C&Rs), and no assault rifles.
Massachusetts - Handguns made after 1997 must be approved by MA DOJ, and C&R handguns are sent to FFL dealers only.
Maryland - new handguns with fired case allowed.
New York - new handguns with fired case allowed, C&R handguns are sent to FFL dealers only, and no assault rifles.
New Jersey - C&R handguns are sent to FFL dealers only.
Illinois - FOID card for the buyer (customer, dealer, or C&R holder) must be on file.
Washington DC - no firearms.
BILLING & SHIPPING ADDRESSES:
1. The billing address entered when completing your order MUST MATCH EXACTLY the billing address for the credit card you are using (the address where you get your credit card bill). If it does not, your order will be delayed, or could be cancelled in some cases.
2. If you do not want the order sent to this address, then please specify a different shipping address.
3. For ammo orders an adult over 21 must be present at the ship to address to sign for the package.
HOW TO BUY A GUN ONLINE:
1. Legally, when an individual wants to buy a gun through the mail they must have it shipped to a Federal Firearms License (FFL) holder. However if you do not have an FFL you can still order online.
2. First, find a local gun store or other FFL holder in your area and get their permission to have a gun shipped to them from J&G. Most dealers will do a transfer for you for a small fee.
3. Second, have them send us a signed in ink copy of their FFL, or fax a legible signed copy (C&R licenses cannot be faxed, only mailed), including their phone number and contact name. They only need to send this once as it is kept on file until it expires.
4. Third, once we have the FFL on file, you can order online, being sure to enter the FFL's info in the space for shipping address, and your info in the space for billing address.
5. We can then ship to the dealer’s place of business and you can pick up your gun from them meeting all local, state, and federal laws.
6. If you order and we have no FFL on file, we will email you back explaining that you need an FFL, causing your order to be delayed. All items are subject to prior sale.
7. If you are concerned about quantity running out, or reserving a one-of-a-kind item, then you would need to call us. You can use a credit card to reserve an item immediately, we will charge your card and hold it for a limited time while you arrange to have an FFL transfer dealer send their license as soon as possible. We will not hold an item indefinitely.
SHIPPING OF AMMUNITION:
1. Ammunition deliveries must be signed for by an adult 21 yrs or older (Those 18-20 yrs old can order rifle or shotgun ammo with the understanding that someone over 21 must receive and sign for it). There must be no local, state, or federal laws prohibiting the receipt or possession of ammunition by the buyer.
2. We mostly ship via UPS and FedEx.
3. We cannot ship ammunition overnight except via FedEx, and FedEx charges a $30 per package Hazardous Material Charge.
4. We cannot ship ammunition to Hawaii and Alaska except via FedEx or a freight forwarder.
SPECIAL ORDERS:
1. We can special order many types of firearms, and many Federal ammunition loads that are not in stock.
2. Special order firearms, ammo, or items need to be prepaid. We will charge your card in full in advance when we order the gun or ammo from the manufacturer or supplier.
3. Cancellation of a special ordered item is subject to a restocking fee. There are no refunds of special ordered items, if defective, there can be exchange only.
PAYMENT METHODS:
1. Payment can be made by cashier's check, money order, VISA, MasterCard, or Discover, for prompt shipment.
2. We DO NOT accept American Express.
3. Credit Cards are only accepted from USA and Canada.
4. There is no surcharge for credit card use. International orders (except for Canada) must be paid by money order.
5. Merchandise purchased with business or personal checks will be held two weeks or longer until check has cleared the bank before the order is shipped .
RETURNS INFORMATION
1. GENERAL RETURNS INFORMATION:
Every new item we sell comes with a 30 day inspection period. If you are not satisfied with your order when it arrives, or it is not what you expected, or you do not like it for some reason, we'll refund your money or exchange the item within 30 days of receipt, if it is still in the same condition as when we shipped it. (Does not apply to items sold AS-IS).
2. RETURNS OF NON-DEFECTIVE ITEMS
All returned non-defective items must be returned in original packaging and in the same condition in which it was shipped, merchandise that's been fired, modified or abused, or is returned incomplete is not accepted for refund or exchange. If you wish to send an item back you must call 928-445-9650 to get a return authorization number first, to be sure your returned package is received and processed properly. Do not email for a return authorization number, if you do you will get a reply asking you to call. No returns are accepted COD. Shipping costs are not refundable, customer responsible for paying shipping both ways.
3. RETURNS OF DEFECTIVE ITEMS
New products are guaranteed to be free of defects. Surplus items and used items are guaranteed to be as advertised. Although we visually check each item for any apparent defects before it's shipped, we do ask that you immediately check your merchandise once it arrives. If the items appear defective or do not function, please call us at 928-445-9650. Some products we sell are covered by the manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair, not to J&G Sales. If we made a mistake on your order, for example, sent the wrong item, we can issue a return services label so you do not have to pay return freight charges.
4. DAMAGED SHIPMENTS
If an item is damaged during shipment keep all materials (boxes, packing lists, labels and merchandise included in the shipment.) this will help the claims process. Open and inspect all your items immediately upon receiving them. If the package was damaged in shipment, please call us at 928-445-9650
5. A NOTE ON SURPLUS FIREARMS & AMMO
Remember, NRA grading standards do not really apply to military surplus guns. We make every effort to accurately describe the condition of our military surplus items online and when you call. See our gun grading guide here. If you have more detailed questions about the condition of an item, then please call at 928-445-9650 8am-5:30pm Monday thru Friday, or 9am to 3pm Saturday and we'll be happy to help. Note: if you don't order a handpick, don't assume you'll receive a nicer than average firearm … you'll just get whatever's next on the shelf.
If you have trouble with ammo, such as not feeding, not firing, or extracting, et cetera, check your gun, since many times a customer will return ammo that they report does not work, and it works perfectly when tested by us.
6. We always hope you are satisfied with your order. To make sure you get everything you expect from J&G Sales, we back your purchase with our 30 day inspection period. Customers who call after 30 days normally cannot return any items, after 30 days all sales are final. If you wait 30 days or more before you look at your order, and then find something wrong, unfortunately we can no longer accept returns after such an extended period of time.
Price Disclaimer: ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE, please call to confirm current pricing and availability. We are not responsible for typographical errors or any wacky digital weirdness which may occur. Not all items are as pictured.
WARNING: ALL FIREARMS AND AMMUNITION BUYERS SHOULD RECEIVE PROPER INSTRUCTION AND TRAINING IN THE PROPER USE OF THESE PRODUCTS BEFORE USING THEM. |
